COVID TRAVEL GUIDELINES COVID protocols shall be adhered by the

passengers as per the effective mandate of the government. Without

adhering to the government guidelines, boarding can be denied to the

passengers without refund.

HELICOPTER WEIGHT LIMITATION Maximum weight capacity of the

helicopter is 450 kg (excluding baggage weight). Passengers are taken on

board depending upon the load and temperature conditions. Pilots call will

be final. Total weight of all passengers on board must be within this limit.

Hence, passengers are required to provide us their exact weights at the time

of booking.

PASSENGER WEIGHTS Passengers have to submit their correct weights at the

time of booking. If any change in weight is found at the time of their travel

from the submitted weights, which would exceed our aircraft’s weight

carrying capacity of 450 kg, passenger (s) would be deboarded & cancelled

for the Heli-tour without any refund.

OVERWEIGHT CHARGES: ON PER SEAT BASIS ONLY Overweight charges are

applicable @ INR 2000/kg. This will be chargeable to passengers weighing

above 75 kg. But excess weight (not exceeding helicopter’s total weight

limitation) will only be calculated on the total excess weight above the total

permissible weight of all the group members combined, i.e., permissible

weight = 75 Kg x (No. of pax). Furthermore, any discrepancy found in the

weights of the passengers, which would be chargeable as per the overweight

criteria, the same would be collected prior to boarding of flights.

BAGGAGE ALLOWANCE Only one baggage weighing a maximum of 5 kgs is

allowed per passenger. It Is not permitted to carry suitcases or any other

luggage bags in the helicopter. In view of our helicopters’ limited weight

carrying capacity, we reserve the right to shuffle passengers between

helicopters to manage the right weight for safe flying in the hills. Therefore,

passengers travelling together may not be accommodated in same helicopter

flight.

SEATING CAPACITY The maximum seating capacity for our helicopters is 06

passengers + 01 Crew INFANTS Infant below 2 years or 12kg are

accommodated free of charge. For verification of age of the child, ID

proof/birth certificate of the child will be checked.

ADDITIONAL DAY We strongly advise our passengers to keep one additional

day at hand at Dehradun, to avoid inconvenience in case passengers get

stuck at any of the destinations due to bad weather or force majeure

scenarios.

BAD WEATHER & FORCE MAJEURE DISCLAIMER Flying in hills are subject to

bad weather, and many Force Majeure factors like delayed Air Traffic

Clearances/Permissions, VVIP movements, valley flying by Indian Air Force

(NOTAM), sudden occurrence of technical snag in aircraft, illness of flying

crew or late reporting of the passengers at the helipads, among others.

Therefore, passengers must be prepared to face any eventuality and

inconvenience in case of such scenarios.

Hotels & rooms are subject to sudden change Rooms are booked on double

or triple sharing basis only A single occupancy room (which has to be

booked in advance and is subject to availability) will be extra chargeable @

INR 30,000 per person (Tax inclusive) Hotels at all the dhams are non star

category, however we have carefully selected the most comfortable & best

rated properties for our heli tours

EXTRAS Any donations, tips, pitthu, palki/pony and porter charges will be

borne by the passengers.

PHOTO ID CARD AADHAR Card copies are to be shared by all Indian

passengers, & passports in case of foreign nationals.

ASSISTANCE FIRST AID & PRESCRIBED MEDICATION we have our own crew

at all the Dhams. For any guidance or assistance, passengers are free to

reach out to them.

MOBILE CONNECTIVITY Network connectivity at Badrinath is very poor. BSNL

& Jio are the main telecom services, that work in these regions mostly, but

not always. However, our staff shall be with the passengers for assistance at

all times. All temples in Chardham sector are located at high altitude,

therefore passengers are advised to carry prescribed & first aid medication

during travel.

CLOTHING Passengers are advised to carry heavy woollen clothing with

them, because during evenings & nights, the temperature can drop

drastically. MEDICAL EMERGENCIES Make Your India Trip will not be liable

for any medical emergency on the ground to the passengers. Therefore, in

your own interest, passengers are hereby advised to kindly consult a doctor

and get medical check-up done before commencing the yatra. Medical checkup

is mainly required if a passenger has any medical ailment or condition.

UNRULY PASSENGERS Make Your India Trip reserves the right to cancel

passengers, who are unruly, abusive, intoxicated, sick, mentally unfit or

anyone else whom we deem to be unsafe to fly. No refund shall be done to

such passenger(s).

PAYMENT TERMS The booking has to be done in advance with a deposit of

50% of the total amount. Balance payment has to be deposited 30 days prior

to the date of arrival at Dehradun. Passengers will not be permitted to board

or commence the tour, unless full & final payment of the tour has been done.

RESCHEDULING your booking to any future or prior travel date, will be done

subject to availability, and on payment of 10% of the total tour cost. This will

be permitted only if informed at least 07 days before arrival date. In case

rescheduling is requested less than 07 days prior to the travel date, then the

booking would be treated as cancelled, & a fresh booking will be given

subject to availability, after the levy of applicable cancellation charges

CANCELLATION POLICY If passengers cancel their booking prior or after

commencement of tour, following cancellation charges will be applicable –

o More than 15 days prior to travel date: 30% of total tour cost.

o Between 08 to 15 days prior to travel date: 50% of total tour cost.

o 07 or less days prior to travel date: No Refund.

o No show No Refund.

o After commencement of tour: No Refund.

BAD WEATHER & FORCE MAJEURE POLICY Where bad weather, technical

snags or any force majeure reason beyond Make Your India Trip control

results in the cancellation of your flight being delayed or cancelled,

Make Your India Trip will not be liable in any way for the cancelled or

delayed flight. However, refund will be given to clients as per our refunds

policy. Any kind of inconvenience caused because of cancellation of flights is

beyond the control of the operator. No compensation or reimbursement for

accommodation, transportation, meals or any other extra travel expenses

done by the passengers shall be offered in the event of cancellation of a

flight.

In case tour departure does not take place from Dehradun as per the

scheduled departure timing due to above reasons, our team will propose the

possible revised itinerary within our package duration, but without any

extension of timings.

In case flying does not take place during the entire day, tour will be

considered as cancelled & full refund as per our policies will be made. In

case the passengers would like to consider taking the tour on the next

available date, a fresh booking can be made for the same. Our team will

propose the available options to the passengers.

The balance/unutilized amount against previous booking can be adjusted

against the fresh booking. And any extra costs that would be accruing, will

have to be borne by the passengers.

New Dodham passenger(s) scheduled for departure from Dehradun on any

respective travel date shall be our top priority, over the back-log

passenger(s) of previous days(s). In case the tour departs from Dehradun as

per schedule but gets disrupted, while the tour is ongoing, our team will

propose the possible revised itinerary within the scheduled package

duration, but without any extension of timings. Any extension, proposed by

the passengers, in the package will only be considered at an extra cost and

subject to operational viability.

Additional night halt charges will be payable by the passengers to hotels on

direct payment basis, when they get stuck for additional nights due to bad

weather/force majeure reasons.

If any passenger(s) require ferry flights to be operated for them in

emergency, cost for the same will be charged to the party @ INR 110,000/hr

plus GST. Any increase in government levies or taxes, or Temple Authority

prices, after the confirmation of booking, will be extra chargeable to the

passengers. Payment against the same will have to be made before the

commencement of tour.

For detailed terms and conditions you can consult our website

info@makeyourindiatrip.com